Banking Safety and Security

Debit Card Monitoring

West Texas National Bank is committed to protecting your money from debit card fraud. One of the ways we safeguard your money is by monitoring debit card activity outside of our geographical region. When we suspect fraudulent activity, we may suspend debit card usage in a particular area.

  • Tip 1: If you are traveling outside of our region, please contact your personal banker. We will be happy to make arrangements for you to use your debit card in any location.
  • Tip 2: If you find yourself in a blocked area, you may still use your card with your PIN number. Only signature based transactions will be blocked.
  • Tip 3: If you have any questions, please don’t hesitate to call your personal banker or contact the customer service center.

Banking Safety Tips at ATMs

  • Look Around Before You Approach
  • Use ATMs That You're Familiar With
  • Look Over the Machine Before Inserting Your Card
  • Lock Car Doors and Secure Windows at Drive-thru ATMs
  • Have Your Card Ready While Approaching the ATM
  • Use ATMs That are Well Lit and Safe
  • Get Cash Out of Sight

Security Tips

  • Use strong passwords for online banking and all your online accounts.
  • Make sure you logout after each online banking session.
  • Only provide your contact information to sites you trust.

The Office of the Comptroller of the Currency Warns of Fraudulent Correspondence

Fictitious correspondence, allegedly issued by the Office of the Comptroller of the Currency (OCC) regarding funds purportedly under the control of the OCC and other government entities, is in circulation. Correspondence may be distributed via e-mail, fax, or postal mail.

Any document claiming that the OCC is involved in holding any funds for the benefit of any individual or entity is fraudulent. The OCC does not participate in the transfer of funds for, or on behalf of, individuals, business enterprises, or governmental entities. The letters may indicate that funds are being held by Bank of America and that the recipient will be required to pay a mandatory express service charge to have the funds released. The correspondence in question contains forged signatures of former OCC officials. In addition, the material contains a fictitious e-mail address that is not associated with the OCC.

Before responding in any manner to any proposal supposedly issued by the OCC that requests personal information or personal account information or that requires the payment of any fee in connection with the proposal, the recipient should take steps to verify that the proposal is legitimate.

At a minimum, the OCC recommends that consumers

  • Contact the OCC directly with one of these methods to verify the legitimacy of the proposal:
    • Via e-mail at occalertresponses@occ.treas.gov
    • By mail to:
      OCC Special Supervision Division
      250 E St. SW, Mail Stop 8E-12
      Washington, D.C. 20219
    • Via fax to (571) 293-4925
    • Call the Special Supervision Division at (202) 649-6450
  • Contact state or local law enforcement
  • File a complaint with the Internet Crime Complaint Center at www.ic3.gov if the proposal appears to be fraudulent and was received via e-mail or the Internet
  • If the proposal appears to be fraudulent and was delivered through the U.S. Postal Service, file a complaint with the U.S. Postal Inspection Service with one of these methods:

Any information regarding the subject of this or any other alert that you wish to bring to the attention of the OCC may be sent to occalertresponses@occ.treas.gov