Important Contact Information

Report Fraud

Tommy Hoover at 877-493-7862 ext. 6511
Lon Varns at 877-493-7862 ext. 9880
Justin Morath at 877-493-7862 ext. 6566
or email

Stop-Payment Requests

Placing a stop-payment on a paper check is different from the cancellation of a bill payment. Because it has been paid electronically, once a bill payment has been debited from your account, you CANNOT cancel or stop it.

You may initiate stop-payment requests for paper checks you have written on your WTNB accounts through WTNB Internet Banking as well as by phone, mail or in person if the item has not already been presented.

  • Stop payments initiated in WTNB Internet Banking will be effective for 6 months.
  • You will not be charged a fee for any stop payment initiated in WTNB Internet Banking.
  • You also agree to place Stop Payments at least three business days prior to item posting.

To stop ACH transactions, please call our Customer Care Center at 877-493-7862.

Report Lost or Stolen Debit Card

Customer Care: 877.493.7862

Verify if a Check Will Pay

Fax a copy of the check along with call back information

Customer Care Fax: 432.687.5279

Note: If you are unable to reach the bank, please call 800.523.4175. Customer support may be reached by dialing 432.685.6500 or toll free at 877.493.7862. The RPM On Call Banker may be reached by dialing toll free 800.250.8880.