Fraudulent emails and Web sites often appear to be from legitimate companies and include their images and logos. The emails and Web sites often have a sense of urgency about them. They state that if you fail to update, verify, or confirm your personal or account information, access to your accounts will be suspended. These emails are not authorized by West Texas National Bank, and are fraudulent. To help protect yourself against online fraud, never provide personal or financial information to unsolicited email, or pop-up Web site requests. In addition, you should type Web addresses into browsers instead of clicking on links in emails. If you provide personal information, account information, or click on a link in an unsolicited email, money from your accounts could be withdrawn and your identity could be stolen. To report a fraudulent email or Web site, please contact us at 877.493.7862 or send us an email.
- Never provide personal information (including Social Security numbers or account and credit card information) over the phone unless you have initiated the call and know with whom you are speaking.
- Safeguard ATM, credit, and debit cards. Sign them immediately upon receipt, and always keep them secure.
- Memorize your personal identification numbers (PIN), and avoid writing your PIN, Social Security number, or credit card account numbers where they can be found easily.
- Store cancelled checks, new checks, and account statements in a safe place.
- Destroy any pre-approved credit offers that you don't intend to respond to.
- Report lost or stolen checks, credit, and debit cards immediately.
Last updated: 08-14-2014