Signed Debit Card Transactions - US Transactions
To better protect you against fraudulent use of your WTNB Debit Card, signed transactions at the following merchant types: Grocery/Supermarket, Pharmacy, Home Supply Warehouse and Variety Stores in the state of Colorado are limited to $49 per transaction. If your purchase at these locations is greater than this limit, you can complete your purchase using your PIN. If you do not remember your PIN, please call WTNB Customer Care at 877-493-7862 for assistance.
Debit Card Blocks
Due to real‐time threats, we have placed debit‐card related authorization blocks as follows:
• Home Depot (only PIN based transactions will be processed).
• Sam’s Club (anything over $50 requires a PIN).
• Wal‐Mart (anything over $49 requires a PIN).
Please call Customer Care at 877‐493‐7862 for assistance.
Debit Card Monitoring
WTNB is committed to protecting your money from debit card fraud. One of the ways we safeguard your money is by monitoring debit card activity outside of our geographical region. When we suspect fraudulent activity, we may suspend debit card usage in a particular area. Learn more about Debit Card Monitoring.
Debit Card Transactions in Foreign Countries
We are seeing a trend in fraudulent activity coming from overseas merchants and have placed an Authorization Block on these overseas transactions.
This authorization block will decline any transaction being processed in a foreign country unless the card is placed on an exception list. Please contact WTNB Customer Care at 877‐493‐7862.
Windows OS 10
Attention Online Banking Customers: At this time, West Texas National Bank does not recommend that our customers upgrade their Windows Operating System to Windows OS 10. We will update this post once we are certain all systems will work with Windows OS 10.
We are now offering Mobile Deposit.
1. Customers open their WTNB App and select Deposits.
2. Select their account and enter a deposit amount.
3. Take photos of their endorsed check. The endorsement must include "For Mobile Deposit Only, the customer name and the date".
4. Click on Submit and receive a confirmation.
5. Their deposit will be credited to their account the same business day if deposited before 5 pm CST.