Automated Dialer Phone Calls
Several Bank customers report receiving phone calls from an automated dialer. The dialer tells the caller that their debit card has been deactivated and instructs them to press a digit and enter their card number along with their PIN. These calls are not coming from West Texas National Bank.
Mobile Banking Upgrade
On March 24, 2015, we upgraded our mobile banking application. We are going from the Touch Banking app to our WTNB app. Existing mobile banking customers will be prompted to upgrade. New mobile banking customers must first enroll in online banking.
We are now offering Mobile Deposit.
1. Customers open their WTNB App and select Deposits.
2. Select their account and enter a deposit amount.
3. Take photos of their endorsed check. The endorsement must include "For Mobile Deposit Only, the customer name and the date".
4. Click on Submit and receive a confirmation.
5. Their deposit will be credited to their account the same business day if deposited before 5 pm CST.
Signed Debit Card Transactions
To better protect you against fraudulent use of your WTNB Debit Card, signed transactions at the following merchant types: Grocery/Supermarket, Pharmacy, Home Supply Warehouse and Variety Stores in the state of Colorado are limited to $49 per transaction. If your purchase at these locations is greater than this limit, you can complete your purchase using your PIN. If you do not remember your PIN, please call WTNB Customer Care at 877-493-7862 for assistance.
Debit Card Monitoring
WTNB is committed to protecting your money from debit card fraud. One of the ways we safeguard your money is by monitoring debit card activity outside of our geographical region. When we suspect fraudulent activity, we may suspend debit card usage in a particular area. Learn more about Debit Card Monitoring.
Debit Card Transactions in Foreign Countries
The security and protection of your accounts is our top priority. In order to safeguard your accounts against potential fraud we began blocking signature based debit card transactions as of March 6, 2014 from all foreign countries. This means you will need to use your PIN in conjunction with a debit card transaction in a foreign country. In the event that you are planning a trip outside of the United States, and prefer to sign for your debit card transactions, we will unblock your account. Contact WTNB Customer Care at 877-493-7862.
Electronic Cash Management Services Now Offered
West Texas National Bank now offers our customers the convenience of paying their loan accounts by phone using their credit/debit card. Customers can pay up to 3 accounts in a single credit/debit card transaction. Transactions may take 24 hours to post. To get started, call the Customer Care Center Toll Free at 877.493.7862