Signed Debit Card Transactions
To better protect you against fraudulent use of your WTNB Debit Card, signed transactions at the following merchant types: Grocery/Supermarket, Pharmacy, Home Supply Warehouse and Variety Stores in the Metro Areas of Austin, Dallas, Houston and San Antonio, Texas are limited to $49 per transaction. If your purchase at these locations is greater than this limit, you can complete your purchase using your PIN. If you do not remember your PIN, please call WTNB Customer Care at 877-493-7862 for assistance.
Debit Card Monitoring
WTNB is committed to protecting your money from debit card fraud. One of the ways we safeguard your money is by monitoring debit card activity outside of our geographical region. When we suspect fraudulent activity, we may suspend debit card usage in a particular area. Learn more about Debit Card Monitoring.
Debit Card Transactions in Foreign Countries
The security and protection of your accounts is our top priority. In order to safeguard your accounts against potential fraud we began blocking signature based debit card transactions as of March 6, 2014 from all foreign countries. This means you will need to use your PIN in conjunction with a debit card transaction in a foreign country. In the event that you are planning a trip outside of the United States, and prefer to sign for your debit card transactions, we will unblock your account. Contact WTNB Customer Care at 877-493-7862.